Shipping & Returns
Quality products and superior service is our idea of a perfect combination.
If you have an issue with an online purchase, please get in touch with us by sending an email to firstname.lastname@example.org
All exchanges and refunds for unopened items must be made within 14 days of purchase with an invoice.
If you don't have an invoice or it has exceeded 14 days, but you have an issue with your purchase, please contact us; we would be pleased to assist you.
Returns should be made within 14 days after the delivery of your purchase. The product should have to be unopened and undamaged. The customer covers the return shipping cost. If you are in need of an extended time for return, please contact us.
The right to return does not apply to custom-made products and food.
Gift cards are non-refundable.
We offer gift cards, but please note they are non-refundable. However, if you have an issue, please contact us.
To make your purchase faster and easier we suggest using Shopify checkout for all your payments. Shopify Pay is available to customers worldwide, using any device and any browser. This new two-step Shopify Checkout experience is an easy and quick way to make shopping even more simple and effortless.
You can choose to pay with Klarna as well, pay later, pay now or finance with Klarna.
You can use any of the payment types listed below to pay for your order. You will be offered to choose a payment method at the checkout.
Visa, Visa Electron, Mastercard, Maestro, Apple Pay
We take the security of your payments very seriously, therefore your details are safe with us. To protect transactions from fraud, all credit and debit cardholders are subject to validation and authorization by both us and the card issuer.
The Culina Shop offers fast, free shipping!
For orders in Sweden we offer free shipping.
International EU orders over 150EUR ship free,
Orders under 150EUR ship for 19EUR
Orders rest of the world up to 2.49kg (3 bottles) - 550SEK/64USD
Orders 2.50-7kg - 650sek/76USD (4-6bottles); 7,1-10kg - 850sek/99USD (7-9bottles)
We ship with different logistic companies such as DHL, Postnord, Schenker etc., delivery time can vary but usually, it takes 1-3 days within Sweden and 3-5 days in EU countries and up to 2 weeks rest of the world - on this export there may be added customs duties and other export fees applied.
Orders placed before 11.00 on a business day are usually shipped the same day. Orders placed after 11.00 or on a weekend or holiday are usually shipped the next business day. Tracking information is emailed as soon as your order is dispatched.
Local deliveries: We deliver local deliveries you can see the location in the cart, with local orders placed before 14:00 Monday to Friday - delivery on the same day.
Lokala leverans: Vi kan erbjuda gratis leverans samma dag i Uppsalaområdet om du lägger din order före klockan 14.00 måndag till fredag.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.