If you have an issue with an online purchase, please get in touch with us by sending an email to firstname.lastname@example.org
The Culina Shop offers fast, free shipping!
For orders in Sweden, we offer free shipping.
International EU orders over 150EUR ship free,
Orders under 150EUR ship for 19EUR
We ship with different logistic companies such as DHL, Postnord, Schenker etc., delivery time can vary but usually, it takes 1-3 days within Sweden and 3-5 days in EU countries. Packages will be delivered to the nearest post office.
Orders placed before 11.00 on a business day are usually shipped the same day. Orders placed after 11.00 or on a weekend or holiday are usually shipped the next business day. Tracking information is emailed as soon as your order is dispatched.
Lokala leverans: Vi kan erbjuda gratis leverans samma dag i Uppsalaområdet om du lägger din order före klockan 14.00 måndag till fredag.
We deliver local deliveries you can see the location in the cart, with local orders placed before 14:00 Monday to Friday - delivery on the same day.
To make your purchase faster and easier we suggest using Shopify checkout for all your payments. Shopify Pay is available to customers worldwide, using any device and any browser. This new two-step Shopify Checkout experience is an easy and quick way to make shopping even more simple and effortless.
You can choose to pay with Klarna as well, pay later, pay now or finance with Klarna.
You can use any of the payment types listed below to pay for your order. You will be offered to choose a payment method at the checkout.
Visa, Visa Electron, Mastercard, Maestro, Apple Pay, Google Pay
We take the security of your payments very seriously, therefore your details are safe with us. To protect transactions from fraud, all credit and debit cardholders are subject to validation and authorization by both us and the card issuer.
All exchanges and refunds for unopened items must be made within 14 days of purchase with an invoice.
If you don't have an invoice or it has exceeded 14 days, but you have an issue with your purchase, please contact us; we would be pleased to assist you.
Returns should be made within 14 days after the delivery of your purchase. The product should have to be unopened and undamaged. The customer covers the return shipping cost. If you are in need of an extended time for return, please contact us.
The right to return does not apply to custom-made products and food.
Gift cards are non-refundable.
We offer gift cards, but please note they are non-refundable. However, if you have an issue, please contact us.